I've been a very happy ReplayTV owner since 2000. Finally in late 2003 my ReplayTV box broke down. It would still record but wouldn't dial out and get a channel lineup. Early this year I switched from Time Warner to Everest here in Kansas City. Overall I like Everest. I like the cable television, phone server and Internet connection. I also pay them $13/month for a Scientific Atlanta 8000. It's a Digital Video Recorder like a ReplayTV or TiVo. Unfortunately, after using a Replay for a while, using an SA8000 is like going back to the stone age.
Before I start I want to describe one feature I do like. I can record one channel while watching another. I think I can actually record two channels while watching another but I haven't tried. My comments on this device are specific to it's use with Everest. I know there are multiple software versions out there with different features. I'm pretty sure Everest has given me the worst software.
So here's the scenario. I set my SA8000 to record the Jayhawk's basketball game. The game starts at 3:00PM and I set it to record until 5:30PM. Then I keep myself busy until 3:30 or so and then turn on the TV. I see the show being recorded on the list of recorded shows. I can either select the show or just hit the play button. The result is the same in either case. It starts playing at the current time instead of the beginning of the game. WTF?!? Can you imagine any scenario where I'd want to start watching a show I was recording in the middle? If I wanted that I'd just tune to that channel directly. So I choose the show and then start rewinding immediately, all while trying not to see the screen. It's challenging and certainly a humorous sight to see.
And I watch the game ... hopefully enjoying a Jayhawk victory. So let's assume that a few things happened during the game and I fell further and further behind live television. It's 5:29 and I'm just starting to watch the second half. No problem since it's recording right? Nope. At 5:30 it stops recording. And stops playing. The first time it happened I was a little shocked. When I choose the show and hit play guess where it started playing? Did it pick up where it left off? Oh no. It started at the beginning! Arrrgggh! Now I had to fast forward until I got back to where I was. How could they get these backward? It has a feature to change the screen colors but won't start playing a recording show at the beginning. Who prioritized those features?
And the fast forward and rewind should both be faster! And if you're fast forwarding and hit play, it should rewind just a bit for you. Replay has done this for years! If you've never had one of these boxes I'm sure you'll be happy. If you're replacing one of these boxes, prepare to be disappointed.
I read a rumor that Everest may be doing a software roll out early this year. Please hurry up. I've already started shopping for a $600 box to replace your $13/month box. It's worth that much to me. I sent Everest an email about this but haven't hear back. I'm not sure if it's their fault of Scientific Atlanta's. But I'm guessing this is Everest's problem.
UPDATE: As of August 2004 Everest rolled out new software that fixes the “playback stopping when the recording stops“ bug. I still don't see why they can't start playing at the beginning though.